Terms and condition
Welcome to MAK-Online. By accessing or using our platform, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By using MAK-Online, you agree to follow these terms and all applicable laws and regulations. If you do not agree with any part of these terms, please do not use our platform.
2. Service Description
MAK-Online is an online platform that connects customers with home chefs who prepare and sell homemade food. We facilitate ordering, payment, and delivery services between customers and home chefs.
3. User Responsibilities
Users must provide accurate information when placing orders or creating accounts. Any misuse of the platform, including fraudulent activities or false orders, may result in account suspension.
4. Orders and Payments
All orders placed through MAK-Online are subject to availability. Payments must be completed through the available payment methods on the platform. Once an order is confirmed, it will be processed by the respective home chef.
5. Food Quality and Preparation
Food is prepared by independent home chefs registered on the platform. MAK-Online works to maintain quality standards, but the preparation and ingredients are managed by the respective home chef.
6. Delivery
Delivery times may vary depending on location, order volume, and traffic conditions. MAK-Online strives to ensure timely delivery but cannot guarantee exact delivery times.
7. Cancellation and Refunds
Cancellation or refund requests must follow the platform’s cancellation policy. Refunds may be issued depending on the situation, such as order errors or service issues.
8. Account Suspension
MAK-Online reserves the right to suspend or terminate accounts that violate our terms, misuse the platform, or engage in fraudulent activities.
9. Changes to Terms
MAK-Online may update these terms and conditions from time to time. Continued use of the platform after updates means you accept the revised terms.
10. Contact Us
If you have any questions regarding these Terms and Conditions, please contact the MAK-Online support team.